Shipping policy
Processing Times
Orders are typically processed within 2-4 business days after purchase. Please note that orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
We ship all packages from China to your country using reliable international carriers. Below are the available shipping options:
Expedited International Shipping
Estimated Delivery: 7-14 business days
Cost: Calculated at checkout or free for orders over $40, Otherwise you need to pay $10 for one order.
Delivery times may vary based on your location, shipping method selected, customs clearance, and any unforeseen delays with the carrier.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress directly on the carrier’s website. Please note that it may take 3-5 business days for tracking information to become available.
Shipping Issues
1. Customs Delays: International shipments may be subject to customs inspections, which could cause delays. We are not responsible for delays caused by customs clearance processes.
2. Lost or Delayed Packages: If your package has not arrived within the estimated delivery window, please contact us at shenglianlian0920@gmail.com. We will work with the carrier to resolve the issue.
3. Damaged or Incorrect Items: If your order arrives damaged or incorrect, please email us at shenglianlian0920@gmail.com within 7 days of delivery. Include your order number and photos of the damage or incorrect items. We will arrange a replacement or refund as appropriate.
Important Notes
1. We are not responsible for delays caused by the shipping carrier, customs clearance, weather conditions, or incorrect shipping addresses provided at checkout.
2. Please double-check your shipping address at checkout to ensure accurate delivery.
3. Signature may be required for high-value orders.
Contact Us
If you have any questions about our shipping policy, feel free to reach out to us at shenglianlian0920@gmail.com or through our Contact Us page. Our team is here to assist you.
Thank you for choosing Lilian Shop. We appreciate your business and look forward to serving you!